Agent skill · vercel
support__escalation-policy
When and how to escalate a support case to engineering.
What it needs
About 1k tokens when loaded.
What this skill does
Escalation policy Escalate a case to engineering when a customer's production traffic is affected for more than 30 minutes, and link the case to the matching incident.
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills vercel/support__escalation-policy