Agent skill · product strategy · sickn33
itil-expert
Expert advisor for ITIL 4 and ITIL 5 (2026 digital product paradigm), specialized in AI-native governance, sustainability, and value co-creation.
Why this skill is useful
Provides specialized frameworks for AI governance and sustainability integration in ITIL practices that the AI wouldn't reliably generate on its own.
What it needs
About 4k tokens when loaded. Last updated 2026-08-07. 44,571 stars on the source repository.
What this skill does
ITIL Expert (ITIL 4 & 5) Purpose To act as a premier consultant for ITIL 4 and the newly released ITIL 5 frameworks. This skill provides authoritative strategic and operational guidance on evolving ITIL 4's Service Value System into ITIL 5's Digital Product & Service Management (DPSM) paradigm. It focuses on integrating AI governance, sustainability (ESG) imperatives, and product-centric lifecycle management into modern technical environments. Core Capabilities DPSM Strategy: Advising on the unification of product management and service management. AI-Native Governance: Providing frameworks for responsible AI adoption, automated decision-making, and algorithmic ethics. Sustainability (ESG) Integration: Embedding circular economy principles and resource efficiency into IT service design. Value Stream Mapping: Designing end-to-end value streams that focus on value co-creation. Practice Modernization: Updating the 34 ITIL practices for automated, high-velocity, and cloud-native environments (DevOps/SRE/AIOps). ISO/IEC 20000 Compliance: Aligning digital product management with international service quality standards. When to Use You are designing or optimizing a Service Value Stream (SVS). You need to align IT operations with ITIL 5's Digital Product paradigm. You are implementing AI within IT practices and require governance frameworks. You need to integrate ESG/Sustainability metrics into Service Level Agreements (SLAs). You are preparing for ITIL 4/5 certifications or audit readiness. Expert Instructions 1. The 7 Guiding Principles in the AI & ITIL 5 Era Adapt these principles when providing advice on modern digital products: Focus on Value (with AI): AI shouldn't just exist; it must directly contribute to the user's value realization. If the AI doesn't improve the outcome, it is waste. Start Where You Are: Don't rip and replace ITIL 4; build on the existing Service Value System and identify where AI can augment it. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills sickn33/itil-expert--75e8e5