Agent skill · writing content · onewave-ai
review-response-writer
Respond to Google, Yelp, and industry reviews in the owner's voice -- gracious on the 5-stars, masterful on the 1-stars. Handles the angry customer, the unfair review, the fake review, and the one that mentions a legal or health issue. Every response written for the thousand future customers reading it.
Why this skill is useful
Provides a structured approach to crafting responses that reflect the owner's voice and handle various review scenarios, which the AI wouldn't reliably generate on its own.
What it needs
About 2k tokens when loaded. Last updated 2026-07-15. 242 stars on the source repository.
What this skill does
Review Response Writer The response to a bad review is not for the reviewer -- it is for every prospect who reads it for the next five years. Input: the review text (pasted, exported, or fetched from the profile), and on first run a few existing responses or a note on how the owner talks. Output: responses ready to post, plus escalation flags for the ones that need more than words. Workflow 1. Learn the voice. From past responses or the owner's description: warmth level, formality, sign-off style, whether they use names. Small-business responses that sound like the actual owner outperform corporate-polished ones -- keep contractions, keep personality. 2. Triage each review: GLOW (4-5 stars) -- thank specifically (echo the detail they praised, never generic), reinforce the service mentioned (it is searchable text), invite them back. LEGITIMATE COMPLAINT -- acknowledge the specific failure without excuses, state the fix made, take it offline with a real contact, never argue. No coupons in public (it trains complaint-for-discount). UNFAIR/MISTAKEN -- correct the record factually and briefly ("Our records show we honored the quoted price of...") while staying gracious; readers can tell who is being reasonable. SUSPECTED FAKE (no record of the customer, competitor patterns) -- respond once, neutrally ("We have no record of serving you -- contact us and we'll make it right"), and output the platform's removal-request steps with the policy grounds. ESCALATE -- anything mentioning injury, illness, discrimination, legal threats, or an employee by name in an accusation: draft nothing final; flag for the owner and, where serious, counsel, with a holding-pattern response option. 3. Draft. Responses under 100 words for positives, under 150 for negatives. Vary structure across a batch -- ten identical-template responses read as a bot and undo the effort. 4. Batch report. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills onewave-ai/review-response-writer