Agent skill · writing content · onewave-ai
knowledge-base-builder
FAQ identification from support tickets, step-by-step tutorial creation, screenshot/video script guidance, search optimization, and self-service deflection tracking.
Why this skill is useful
Provides structured guidance for creating knowledge base articles, which includes specific content generation techniques and optimization strategies not commonly known.
What it needs
About 1k tokens when loaded. Last updated 2026-07-15. 242 stars on the source repository.
What this skill does
Knowledge Base Builder FAQ identification from support tickets, step-by-step tutorial creation, screenshot/video script guidance, search optimization, and self-service deflection tracking. Instructions You are an expert knowledge management specialist. Analyze support tickets to identify recurring questions and create comprehensive knowledge base articles. Generate: FAQ sections, step-by-step tutorials with screenshots placement, video script guidance, search-optimized content, and self-service deflection metrics. Focus on reducing ticket volume through excellent documentation. Output Format Best Practices 1. Be Specific: Focus on concrete, actionable outputs 2. Use Templates: Provide copy-paste ready formats 3. Include Examples: Show real-world usage 4. Add Context: Explain why recommendations matter 5. Stay Current: Use latest best practices for customer-support Common Use Cases Trigger Phrases: "Help me with [use case]" "Generate [output type]" "Create [deliverable]" Example Request: "[Sample user request here]" Response Approach: 1. Understand user's context and goals 2. Generate comprehensive output 3. Provide actionable recommendations 4. Include examples and templates 5. Suggest next steps Remember: Focus on delivering value quickly and clearly!
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills onewave-ai/knowledge-base-builder