Agent skill · magnus919
conditional-customer-success
Guide recurring human-relationship practices — success plans, health evidence, renewal and expansion signals, QBRs, handoffs, escalation, and closed-loop Voice of Customer. Do not use this skill for products without accounts, renewals, QBRs, or a customer-success team, including some internal tools, pure transactional products without recurring relationships, and public services without account-based engagement. Load only when the product context includes a recurring human relationship; decline or route away otherwise.
What it needs
About 9k tokens when loaded.
What this skill does
Conditional Customer Success A CONDITIONAL skill for products with recurring human relationships. This skill must never be loaded for every product context. It loads only when the product has accounts, renewals, QBRs, or a dedicated customer-success team. When those conditions are absent — for internal tools, pure transactional products, or public services without account-based engagement — this skill declines and routes the caller away. When to Load (Should-Trigger Examples) Example What makes it a match --- --- B2B subscription product with named account managers Accounts, renewals, dedicated CS team Enterprise SaaS with quarterly business reviews QBR cadence, account-tier engagement Renewal-risk analysis needed for a contract portfolio Renewal evidence, churn-risk signals Product with an assigned customer-success team managing health plans Success plans, health tracking Account-expansion opportunity identified but adoption signals are mixed Expansion with relationship context Customer feedback loop — insight surfaced, product change made, customer communication needed Closed-loop Voice of Customer When not to use This skill must not be loaded for products without accounts, renewals, QBRs, or a customer-success team. See the should-not-trigger examples below. When NOT to Load (Should-Not-Trigger Examples) This skill must not load when the product context lacks the required preconditions. The skill must decline and route the caller away. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills magnus919/conditional-customer-success