Agent skill · software engineering · jeremylongshore
retellai-incident-runbook
Retell AI incident runbook \u2014 AI voice agent and phone call automation.\n\
Why this skill is useful
Provides specific implementation patterns and error handling for the Retell AI SDK that the AI wouldn't reliably generate on its own.
What it needs
Requires retell-sdk installed locally. Requires retellai account access. About 1k tokens when loaded. Last updated 2026-08-07. 2,604 stars on the source repository.
What this skill does
Retell AI Incident Runbook Overview Implementation patterns for Retell AI incident runbook — voice agent and telephony platform. Prerequisites Completed retellai-install-auth setup Instructions Step 1: SDK Pattern Output Retell AI integration for incident runbook Error Handling Error Cause Solution ------- ------- ---------- 401 Unauthorized Invalid API key Check RETELLAPIKEY 429 Rate Limited Too many requests Implement backoff 400 Bad Request Invalid parameters Check API documentation Examples Contain a spike in failed transfers When transfer failures cross the alert threshold, freeze new agent promotions and route new calls to the last known-good agent or human queue. Capture call identifiers, agent versions, transfer destinations, and response codes without copying recordings into the incident channel. Compare a synthetic preview call with the affected production version, make one reversible routing change, and document the rollback condition before restoring normal traffic. Resources Retell AI Documentation retell-sdk npm Next Steps See related Retell AI skills for more workflows.
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills jeremylongshore/retellai-incident-runbook