Agent skill · data analytics · jeremylongshore
customerio-advanced-troubleshooting
Apply Customer.io advanced debugging and incident response.
Why this skill is useful
Adds a systematic investigation framework and executable scripts for debugging Customer.io issues that the AI wouldn't reliably generate on its own.
What it needs
Requires curl installed locally. Requires customer.io account access. About 6k tokens when loaded. Last updated 2026-08-07. 2,604 stars on the source repository.
What this skill does
Customer.io Advanced Troubleshooting Output A minimal redacted root-cause record with affected environment, correlation IDs, evidence, mitigation, owner, and follow-up action. A tested recovery that avoids duplicate delivery, lost consent state, or disclosure of recipient data. Examples When a production campaign appears delayed, compare aggregate queue/acceptance metrics with a synthetic control event, inspect the workflow/template version and opaque correlation ID, and apply the documented pause or rollback if customer impact is confirmed. Escalate with a redacted bundle; do not export recipient lists or replay the whole campaign until idempotency and consent are verified. Overview Advanced debugging techniques for complex Customer.io issues: systematic investigation framework, API debug client, user profile analysis, campaign/broadcast debugging, network diagnostics, and incident response runbooks. Prerequisites Access to Customer.io dashboard (admin recommended) Application logs access curl for API testing Troubleshooting Framework For every issue, answer these five questions first: 1. What is the expected vs actual behavior? 2. When did the issue start? (Check deploy history, CIO status page) 3. Who is affected — one user, a segment, or everyone? 4. Where in the pipeline — API call, delivery, or rendering? 5. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills jeremylongshore/customerio-advanced-troubleshooting--d518c0