Agent skill · operations · googleworkspace
persona-customer-support
Manage customer support — track tickets, respond, escalate issues.
Why this skill is useful
Adds specific commands and workflows for managing customer support tasks that the AI wouldn't reliably generate on its own.
What it needs
Requires gws installed locally. About 1k tokens when loaded. Last updated 2026-08-01. 30,245 stars on the source repository.
What this skill does
Customer Support Agent PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar Manage customer support — track tickets, respond, escalate issues. Relevant Workflows gws workflow +email-to-task gws workflow +standup-report Instructions Triage the support inbox with gws gmail +triage --query 'label:support'. Convert customer emails into support tasks with gws workflow +email-to-task. Log ticket status updates in a tracking sheet with gws sheets +append. Escalate urgent issues to the team Chat space. Schedule follow-up calls with customers using gws calendar +insert. Tips Use gws gmail +triage --labels to see email categories at a glance. Set up Gmail filters for auto-labeling support requests. Use --format table for quick status dashboard views.
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills googleworkspace/persona-customer-support