Agent skill · forcedotcom
service-omni-supervisor-permset-assign
Use to assign the Salesforce-shipped standard ContactCenterSupervisor PermissionSet (default) to N existing supervisor users via PermissionSetAssignment DML. Idempotent — SOQL detects existing (user, perm-set) pairs before POST, and DUPLICATE_VALUE is treated as reused. The standard set carries its own permission-set license and assigns cleanly on Service-Cloud-enabled orgs; a user whose license lacks the entitlement surfaces FIELD_INTEGRITY_EXCEPTION so the operator can fix the profile/license. Triggers: assign the supervisor permset, grant supervisor perms, complete supervisor provisioning. Do not use on production orgs or to assign agent permsets.
What it needs
About 3k tokens when loaded.
What this skill does
service-omni-supervisor-permset-assign Assign the Salesforce-shipped standard ContactCenterSupervisor PermissionSet to existing supervisor users via PermissionSetAssignment. The classic Omni-Channel Supervisor UI (Command Center) requires supervisors to hold contact-center supervisor permissions before service-omni-supervisor-config-deploy can bind them. The skill uses detect-before-POST idempotency and treats DUPLICATEVALUE as an already-satisfied assignment. Licensing. The supervisor system permissions (IsContactCenterSupervisor, OmniSupervisorManageQueue, ViewOmnichnlAnlytDshbrd) are gated by a permission-set license. The standard ContactCenterSupervisor set carries its own license linkage and assigns cleanly on a Service-Cloud-enabled org, so it is the default and supported path — a hand-rolled custom set that re-declares these permissions fails with FIELDINTEGRITYEXCEPTION. If a specific user's license lacks the underlying entitlement, the assignment surfaces that same exception so the operator can move the user to a profile/license that carries it. That custom-permission-set warning does not mean assigning the existing Salesforce-shipped ContactCenterSupervisor set removes access or rewrites the set. This skill only creates a missing PermissionSetAssignment; it never creates, edits, or replaces the permission set itself. Inputs org-alias (required). count (optional, default 1, range 1..5) — must match the supervisor user count. permission-set-names-csv (optional, default ContactCenterSupervisor) — comma-separated for multiple. Every supervisor gets every listed set (cross-product). Preconditions and safety Target org authenticated via sf CLI, Service Cloud license, sf CLI ≥ 2.139.6. The supervisor users exist and are active; fewer than count active users blocks with a remediation message. The ContactCenterSupervisor set is Salesforce-shipped and present on any Service-Cloud-enabled org; a custom name that is missing blocks with a Setup click-path. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills forcedotcom/service-omni-supervisor-permset-assign--286329