Agent skill · forcedotcom
service-omni-queue-routing-config-deploy
Use to create or update a QueueRoutingConfig record on a Salesforce org via the Data API (idempotent SOQL detect + REST upsert). Naming is target-derived: Case→Case_Routing_Config, VoiceCall→Voice_Routing_Config, Incident→Incident_Routing_Config, MessagingSession→Messaging_Routing_Config (via QRC_ROUTING_TARGET), or pass an explicit developer-name/label/capacity/priority. RoutingModel MostAvailable (default) or LeastActive. Triggers: create a Case or Voice routing config, deploy a QueueRoutingConfig, set up queue routing for Omni Cases/Voice, configure CapacityWeight per queue. Do not use for attribute-based routing (IsAttributeBased=true is out of scope) or routing models other than MostAvailable/LeastActive.
What it needs
About 4k tokens when loaded.
What this skill does
service-omni-queue-routing-config-deploy Create or update a QueueRoutingConfig via the Data API. This record tells Omni-Channel how to distribute work to agents on a queue: the routing model (MostAvailable for round-robin-style, LeastActive for load-balancing), how much capacity each work item consumes (CapacityWeight or CapacityPercentage), the push timeout, and the routing priority. It is a prerequisite for an Omni-routed Queue — service-omni-queue-deploy binds the queue to the config Id this skill returns. Detection is by DeveloperName, so the skill POSTs a new record or PATCHes an existing one to align, and is safe to re-run. Inputs org-alias (required). routing-model (optional, or ROUTINGMODELINPUT) — MostAvailable LeastActive. Omitted: an existing record's model is preserved; a new record is created MostAvailable. Provided: written on create, aligned on an existing record. developer-name / master-label / capacity-weight (1..100) / routing-priority (≥1) — positional after routing-model, or via QRCDEVELOPERNAME / QRCMASTERLABEL / QRCCAPACITYWEIGHT / QRCROUTINGPRIORITY. Label, weight 5, and priority 1 are defaults only when creating a new record; omitted values preserve an existing record. QRCCAPACITYPERCENTAGE (optional, 0..100) — use percentage capacity instead of weight. It is mutually exclusive with an explicitly supplied capacity weight; switching modes clears the old sibling field. overflow-assignee (optional 7th positional, or QRCOVERFLOWASSIGNEE) — the fallback User (Username or 005 Id) that receives work when every queue member is unavailable (OverflowAssigneeId). Resolved to an active User Id before the write; omitted leaves an existing record's overflow untouched and a new record with none. push-timeout (optional 8th positional, or QRCPUSHTIMEOUT, 0..3600 seconds) — how long Omni waits for an agent to accept pushed work. Omitted preserves an existing value. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills forcedotcom/service-omni-queue-routing-config-deploy