Agent skill · forcedotcom
service-itsm-teams-debug
Debug and diagnose Microsoft Teams for Employee Service (ITSM) configuration failures — run a pass/fail validation checklist against the org and report exact remediation. Use this for: 'IT Desk login not working in Teams', 'UEL/CCP user can't log in to IT Service', 'Teams feature not showing / not enabled', 'CI Hub / Service Catalog / My Assets tab not loading', 'Teams Agentforce agent not responding', 'Teams swarming not working', 'Teams SSO failing', or any request to troubleshoot a Teams ITSM setup. Routes the problem to the right checklist (login, feature enablement, tab loading, Agentforce, swarming, SSO) and checks the exact CORS, External Client App, feature toggle, PSL, profile, auth-provider, named-credential, and messaging-channel settings each requires. DO NOT TRIGGER for first-time enablement (service-itsm-teams-configure / -itservice-configure / -itdesk-configure) or building the embedded agent from scratch (service-itsm-teams-employee-agent-configure).
What it needs
About 5k tokens when loaded.
What this skill does
Troubleshoot Microsoft Teams for Employee Service (ITSM) When someone reports a Microsoft Teams for Employee Service failure — can't log in, a tab won't load, the feature isn't showing, the Agentforce agent won't reply, swarming or SSO is broken — this skill connects to the org, runs the pass/fail checklist for that specific problem, and reports each setting's actual value plus the exact Setup path to fix any that are wrong. It replaces "check every setting by hand" with a targeted, verified diagnosis. Every read dispatches through headless-360 (dispatchreadonly for queries, dispatch only for the optional swarming-token clear). No org password is needed. Scope In scope: Diagnosing an already-attempted Teams ITSM setup that is failing. Routing the reported symptom to the right checklist and checking the exact settings it requires (CORS, External Client App, feature toggles, PSLs, profile session settings, auth provider, named credentials, messaging channel, Agentforce agent). Out of scope: First-time enablement (use service-itsm-teams-configure / -itservice-configure / -itdesk-configure), building the embedded agent from scratch (use service-itsm-teams-employee-agent-configure), and non-Teams Salesforce debugging. Read-only by default. Every check is a dispatchreadonly query — running the full checklist changes nothing. The only state-changing action is the optional swarming OAuth-token clear at the very end, and only with explicit user confirmation. --- Step 1 — Identify the problem and collect inputs Ask the user for their problem description if not already given. Match it to a checklist using the Feature Map in references/configuration-checklists.md. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills forcedotcom/service-itsm-teams-debug--5ca709