Agent skill · forcedotcom
service-itsm-teams-coordinate
End-to-end autopilot orchestrator for setting up Microsoft Teams integration in Salesforce Service Cloud ITSM — runs the whole flow (enable the Teams for Employee Service Go feature, register the Microsoft Entra app, populate Named Credentials, configure the IT Desk and IT Service checklists, turn on Swarming, and optionally embed the Agentforce agent) in one continuous pass, stopping only at the points a human must act. Use when the user asks to set up Microsoft Teams for ITSM end to end, 'set up teams for it service', 'do the whole teams itsm setup', 'configure microsoft teams for employee service', or wants a guided Teams ITSM walkthrough. Delegates each stage to a specialized child skill while driving the sequence itself. DO NOT TRIGGER when the user asks to enable Teams alone, configure just the IT Desk or IT Service checklist alone, or enable Swarming alone — delegate directly to the specific child skill in those cases.
What it needs
About 8k tokens when loaded.
What this skill does
Microsoft Teams for ITSM — End-to-End Setup Autopilot Drive the complete Microsoft Teams for Employee Service (ITSM) setup as one continuous flow. Delegate each stage to its specialized child skill, but own the sequence yourself and keep going through every stage without stopping to ask permission between stages. Halt only at the points where a human genuinely must act — nowhere else. Goal Take the user from nothing to a working Teams ITSM integration (IT Desk + IT Service, Swarming, and — if they want it — the embedded Agentforce agent) in a single guided run. The child skills carry the verified API detail; this skill is the conductor that runs them in order and manages the handoffs. Core operating rule — run continuously, halt only where required Do everything with no midway stop unless the user must supply something or perform an off-platform action. Do not re-present a menu between stages, do not ask "shall I continue?" after each stage, and do not ask the user to click Setup toggles this skill's children can do via API. Move straight from one stage to the next, reporting progress as you go. There are exactly three mandatory halts and one branch in the whole flow: HALT 1 — Azure/Entra app (Stage 2): you give the user the app-registration instructions and wait for them to register the app and provide the credentials. No Salesforce API can do this. The Client ID and Tenant ID are non-secret identifiers and may be given in chat; the Client Secret is a confidential credential — NEVER ask for it in the conversation. The agent gives the user one exact copy-paste command that writes the secret to a gitignored secret file (! umask 077; printf '%s' 'PASTE-SECRET' > <secret-file> && echo written) and reads it from that file. Keep the leading ! — it runs the line in this session's Bash so the file persists. The agent never prints, echoes, or logs the value. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills forcedotcom/service-itsm-teams-coordinate