Agent skill · forcedotcom
service-itsm-swarming-configure
Enable Swarming for Employee Service (ITSM) in Salesforce — the Salesforce Go feature service-cloud-swarming that lets IT Desk agents pull in subject-matter experts to collaboratively resolve incidents in real time. Use this for: 'turn on swarming', 'enable service-cloud-swarming', 'set up swarming for IT Desk', 'set Teams as collaboration tool for swarming', 'enable collaborative incident resolution', or any request to enable/verify this Salesforce Go feature. DO NOT TRIGGER for the base Microsoft Teams ITSM integration toggle (service-itsm-teams-configure) or for configuring notification-channel preferences.
What it needs
About 5k tokens when loaded.
What this skill does
Enable Swarming for Employee Service (ITSM) Enable the Salesforce Go feature "Swarming" (service-cloud-swarming) — the feature that helps service reps pull in the right collaborators and subject-matter experts to resolve incidents in real time. Every operation dispatches through headless-360. Execute one step at a time. These steps make real, state-changing API calls. Run a single operation, show its result, confirm it succeeded, then proceed — do not batch multiple setup calls into one parallel block. Scope In scope: Enabling the service-cloud-swarming Go feature via its feature-enablement Connect API; verifying feature state afterward; setting the "Select a Collaboration Tool" picklist (the API-level target of the "Set Teams as Collaboration Tool for Swarming" checklist item) to Teams via the org-values Connect API. Out of scope: The base Microsoft Teams ITSM Salesforce Go page toggle (ITSMTeamsEnabled) and Azure/Entra app registration — use service-itsm-teams-configure (Swarming requires Teams to already be set up as a prerequisite, per the Go page). Notification-channel preferences (Notifications / TeamsNotifications) — a separate concern from this feature. Portal/site creation — use experience-portal-create. --- The problem this skill solves "Set Teams as Collaboration Tool for Swarming" is one item in the "Set Up Salesforce IT Desk" checklist on the Teams ITSM Go page (service-cloud-itsm-teams-integration's feature page) — but it is gated behind a separate Go feature, service-cloud-swarming, which must be turned on first. This skill is the dedicated place to turn Swarming on, so service-itsm-teams-configure can delegate to it instead of duplicating feature-enablement logic. --- Workflow Step 1 — Check current feature status Response shape: Note: this endpoint is POST-only despite being a status read — a GET with queryParams returns 405 METHODNOTALLOWED "Allowed are POST". If status is already "ENABLED", skip to Step 3 (verification) — do not re-enable. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills forcedotcom/service-itsm-swarming-configure--ccd6a6