Agent skill · forcedotcom
service-itsm-incident-mgmt-configure
Reads and toggles the master Incident Management setting on a Salesforce ITSM org — the org-level switch that turns Incident Management on or off. Reads current state before writing, is idempotent, and requires explicit user confirmation before any change. Use when the user wants to enable, disable, toggle, view, or turn on/off Incident Management (Service ITSM) at the org level. DO NOT TRIGGER for Default Field Validations for Incidents, Auto Closure of Child Incidents, Email-to-Incident sub-toggles, Problem Management, Change Management, Case Management, ITSM External Client App setup, or Incident Priority Matrix configuration (use the service-itsm-incident-priority-configure skill).
What it needs
About 9k tokens when loaded.
What this skill does
Configuring ITSM Incident Management (master toggle) Read and toggle the master Incident Management setting on a Salesforce ITSM org. This is the org-level switch that turns Incident Management on or off. Enabling it also brings up its sub-features on the server side, so a full enablement is a single operation on the master. Writes are idempotent (skipped when the current status already matches the requested state), the skill always reads before it writes, and an explicit confirm-to-write checkpoint is required before any mutation. What this skill controls Preference (Setup UI label) In scope ----------------------------- ---------- Incident Management enablement (master) Yes — read and toggle Default Field Validations for Incidents, Auto Closure of Child Incidents, Email-to-Incident sub-toggles, Incident Priority Matrix, Problem/Change/Case Management, ITSM External Client App setup No For the exact URLs, wire shapes, and worked examples for the master read and write, see references/mcp-invocation.md. Scope In scope: read and toggle the master Incident Management preference. Out of scope: Default Field Validations for Incidents (IncidentValidationsEnabled); Incident Priority Matrix configuration; Auto Closure of Child Incidents and Email-to-Incident sub-toggles; Problem Management; Change Management; Case Management; ITSM External Client App setup; other ITSM prefs (IncidentTriageAgentEnabled, IncAssignWithAgentEnabled, AssignedGroupValidationEnabled); broadcast-channel prefs; creation or configuration of Incident, Problem, or ChangeRequest records. --- Preconditions Before the skill can call anything on headless-360, the target org and MCP client must be configured. If any of these are unmet, the tools will surface as 401, 403, or 404 on the first call; do not fabricate state — surface the raw error and stop. 1. Server activated on the org: Setup → MCP Servers → headless-360 → Activate. Activation can take up to ~2 minutes. 2. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills forcedotcom/service-itsm-incident-mgmt-configure--4bba3d