Agent skill · forcedotcom
service-itsm-channels-coordinate
Top-level interactive coordinator for Employee Service (ITSM) channel setup. Presents menu of channel setup options (Portal, Teams, Slack) and delegates to the corresponding skill. Use this for: 'setup ITSM channels', 'configure employee service channels', 'set up service cloud communication channels', 'I want to configure ITSM integrations', or any general request for ITSM channel/integration setup where the user hasn't specified exactly which channel they want. DO NOT TRIGGER for requests that already name a specific channel or child skill (e.g. 'configure Teams', 'set up Slack', 'create an employee portal', 'configure ITSM notifications') — route directly to the matching child skill instead.
What it needs
About 7k tokens when loaded.
What this skill does
Employee Service (ITSM) Channels Setup Coordinator Interactive coordinator that presents a menu of ITSM channel setup options and delegates to the appropriate child skill based on user selection. Scope In scope: Presenting the channel setup menu to the user. Delegating to child skills based on selection (Portal, Teams, Slack). Validating prerequisites before delegation. Providing clear descriptions of each channel capability. Out of scope: Directly calling setup APIs for any channel — always delegate to the dedicated child skill. Channel-specific configuration details beyond the initial enablement. User permission assignment. Post-setup testing. ITSM notification preferences (a separate concern — handle those with the dedicated notification-preferences skill, not through this menu). --- Available Channel Setup Skills This coordinator can invoke three distinct channel setup skills: 1. Portal Setup Skill: experience-portal-create What it does: Creates a Digital Experience portal for employee self-service Supports Employee Service, Partner, and Customer portals Prerequisites: Vary by portal type Use when: User wants to create a portal for employee self-service. --- 2. Microsoft Teams Setup Skill: service-itsm-teams-configure What it does: Enables the service-cloud-itsm-teams-integration Salesforce Go feature via headless-360's feature-enablement Connect API — the only verified path that flips ITSMTeamsEnabled (direct PATCH of the org preference is blocked with 401) Optionally enables the sibling OrgHasITSMFulfillerTeams / OrgHasEmployeeServiceTeams preferences Verifies ITSMTeamsEnabled afterward and reports the remaining manual (Microsoft-side) steps Prerequisites: Teams ITSM add-on licenses Setup admin permissions Use when: User wants Microsoft Teams integration for IT Service Desk or Employee Service apps. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills forcedotcom/service-itsm-channels-coordinate--3898ca