Agent skill · forcedotcom
service-itsm-agentic-setup-employee-agent-configure
Create and activate an IT Service Employee agent as a Next-Gen Authoring (NGA) native agent from an ITSM Employee agent template's Agent Script, via the Salesforce CLI (sf): read the template, check idempotency, create the NGA bundle then publish and activate, verify live. Defaults to the broad IT Service Employee template; when the user names a specialized Employee template (Password Manager Assistance, Certificate Management, Onboarding, Hardware Request, and ~47 others catalogued in references/specialized-templates.md — all under the `svc_emp_intelligence__` namespace), pins that one instead. Idempotent per developer name. TRIGGER when the user asks to create/set up/provision/activate the Employee agent, the IT Service Employee agent, or a specialized Employee agent (password manager, certificate, onboarding, hardware request, etc.). DO NOT TRIGGER: prerequisite checks (service-itsm-agentic-setup-agentforce-studio-validate), CMDB CRUD, Fulfiller setup (service-itsm-agentic-setup-fulfiller-agent-configure).
What it needs
About 9k tokens when loaded.
What this skill does
Create an IT Service Employee Agent (broad or specialized) Create and activate an IT Service Employee Agent as a Next-Gen Authoring (NGA) native agent — Agent-Script-based (AiAuthoringBundleDefVer/bundle), appearing natively in Agentforce Studio's Agents list with no external-link icon — entirely through the Salesforce CLI (sf). This skill does not call the legacy /connect/service-itsm/createAgent; instead it reuses a shipped ITSM Employee template's agentScript field and feeds it into the NGA bundle pipeline: POST /nextgen-authoring/bundles → POST /nextgen-authoring/bundle-versions/{id}/publish → POST /nextgen-authoring/bundle-versions/{id}/activate. Commands: sf api request rest for Connect API GET/POST; sf data query for the SOQL idempotency + verify reads. GET /connect/service-itsm/agent-templates?agentType=AgentforceEmployeeAgent returns the broad IT Service Employee template plus ~47 specialized Employee templates under the svcempintelligence namespace as siblings in data[]. Every specialized template ships the same agentScript shape with the same config.developername/config.agentlabel substitution points, so the same NGA sequence works for any of them — only the masterLabel that Phases 1 and 4 pin against changes. Full catalog + namespace filter + disambiguation rules live in references/specialized-templates.md. Helper scripts (invoked via Bash) hold every JSON-parsing / decision rule so the model never eyeballs a response body (A9): classify-preflight.mjs, classify-agent-existence.mjs, build-create-body.mjs (HTML-decodes + substitutes the template's agentScript and writes the body to a JSON file so large content and free-text quotes never hit an inline shell string), render-report.mjs (deterministic report renderer). Template selection (before Phase 1). …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills forcedotcom/service-itsm-agentic-setup-employee-agent-configure--a58bd4