Agent skill · forcedotcom
service-itsm-agentic-setup-agentforce-studio-validate
Validate the Agentforce for IT Service prerequisites for a Fulfiller or Employee agent, using the Salesforce CLI (sf). The READ-ONLY prerequisite check: it reads the Salesforce Go feature toggles behind the Agentforce for IT Service setup page (Agentforce Studio, the IT Service Fulfiller Template / IT Service Employee Template, Specialized Agent Templates for Employee) via one Connect API call, then a helper script classifies the chosen path into a READY / NOT-READY verdict. It never enables anything; when a toggle is off it hands off to agentforce-studio-configure to enable it. Use when asked to check Agentforce prerequisites, validate the org is ready for an ITSM agent, or verify Agentforce Studio is enabled. Triggers: check agentforce prerequisites, validate agentforce readiness, is my org ready for the fulfiller agent, verify agentforce studio enabled. DO NOT TRIGGER: enabling or turning on the toggles, creating the fulfiller agent (service-itsm-agentic-setup-fulfiller-agent-configure), or CMDB CRUD.
What it needs
About 9k tokens when loaded.
What this skill does
Validate Agentforce for IT Service Prerequisites Readiness check for Agentforce for IT Service, for either the Fulfiller or the Employee agent path. Before an ITSM agent can be created, the org must have the right Salesforce Go feature toggles turned on (the ones on the Agentforce for IT Service setup page). This skill reads those toggles through the Salesforce CLI (sf) — a single authenticated Connect API call via sf api request rest — and a helper script classifies the chosen agent path into a READY / NOT-READY verdict. This is the read-only step in a three-skill flow. It never enables anything; turning toggles on is a separate write-capable skill: Step Skill What it does ------ ------- -------------- 1. Validate (this skill) service-itsm-agentic-setup-agentforce-studio-validate Read the toggles → READY / NOT-READY (no writes) 2. Configure service-itsm-agentic-setup-agentforce-studio-configure Turn the disabled toggles ON 3. Create agent service-itsm-agentic-setup-fulfiller-agent-configure Create + activate the Fulfiller agent On NOT-READY this skill names each disabled toggle and hands off to service-itsm-agentic-setup-agentforce-studio-configure to enable them — it does not POST an enable itself. The feature toggles and their real featureApiNames: Go-page toggle featureApiName Required for ---------------- ---------------- -------------- Turn on Agentforce Studio sales-cloud-agent-studio both paths (shared) Agentforce for IT Service service-cloud-agentforce-for-itsm both paths (shared) IT Service Fulfiller Template service-cloud-it-fulfiller-agent fulfiller IT Service Employee Template service-cloud-requestor-agent employee Specialized Agent Templates for Employee service-cloud-it-service-employee-agent employee All are Connect API features (/connect/setup/discovery/...) — the read goes through sf api request rest, no Headless360 dispatcher required. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills forcedotcom/service-itsm-agentic-setup-agentforce-studio-validate