Agent skill · forcedotcom
service-itsm-agentic-setup-agentforce-coordinate
Orchestrator for setting up Agentforce in Salesforce Service Cloud ITSM — Agentforce Studio enablement, the IT Service Fulfiller agent, the IT Service Employee agent, specialized employee agents, and human escalation. Use when the user asks to set up Agentforce for ITSM, enable Studio and the Fulfiller/Employee agents together, configure employee-agent escalation, wants a guided Agentforce ITSM walkthrough, or asks what Agentforce features are available for IT Service. Presents available Agentforce capabilities and delegates each selection to a specialized child skill while tracking progress. Triggers on: set up agentforce for itsm, configure agentforce studio and fulfiller, agentforce itsm walkthrough, what agentforce features for it service. DO NOT TRIGGER when: the user asks to enable Agentforce Studio alone, asks to create or activate the Fulfiller or Employee agent alone, asks to configure escalation alone, or asks about CMDB, Incident Management, Teams, or general ITSM setup without Agentforce intent.
What it needs
About 12k tokens when loaded.
What this skill does
Agentforce for ITSM Setup Orchestrator Guide the user through setting up Agentforce Studio, the IT Service Fulfiller agent, the IT Service Employee agent, specialized employee agents, and Employee-Agent to human escalation in Salesforce Service Cloud ITSM by presenting the available capabilities, delegating to specialized child skills, and tracking progress. Goal Act as the coordinator for Agentforce feature configuration in ITSM. Present the user with a menu of configurable features, invoke the appropriate child skill for each selection, and after each feature completes, return to the menu with updated progress until the user is done. Behavior 1. Extract context from conversation Before presenting options, scan chat history for: Which features the user has already set up (skip or mark as done) Any preferences or constraints mentioned (e.g., "just enable Agentforce Studio", "we already have Studio on") The target org (if mentioned) Business context that informs which features are relevant 2. Confirm the target org Agentforce setup performs writes against a real org (feature-toggle enablement, agent creation and activation). Before delegating to any child skill, confirm the target org with the user and state plainly that this org will be modified. Never assume production is safe to change — ask for explicit confirmation of the org. 3. Present the Agentforce feature menu as a multi-select Show the user what's available and what's done, organized into the two sequential setup stages — Stage 1: enable platform features (Agentforce Studio enablement) and Stage 2: install & activate agent templates (the Fulfiller and Employee agents). This separation is load-bearing: Stage 1 enables org-level platform toggles/preferences, while Stage 2 installs and activates agents from a template — they are distinct kinds of action and must read as distinct stages, not one undifferentiated list. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills forcedotcom/service-itsm-agentic-setup-agentforce-coordinate