Agent skill · marketing growth · claude-office-skills
Zendesk Automation
Automate customer support workflows with Zendesk ticket management, routing, and analytics
Why this skill is useful
Provides specific routing rules and auto-response templates for Zendesk that enhance ticket management workflows.
What it needs
Requires zendesk account access. About 5k tokens when loaded. Last updated 2026-01-31. 363 stars on the source repository.
What this skill does
Zendesk Automation Comprehensive skill for automating Zendesk support workflows and ticket management. Core Workflows 1. Ticket Triage Pipeline 2. Routing Rules 3. Priority Matrix Customer Tier Issue Type Response SLA Resolution SLA -------------- ------------ -------------- ---------------- Enterprise Critical 15 minutes 4 hours Enterprise High 1 hour 8 hours Business Critical 1 hour 8 hours Business Normal 4 hours 24 hours Standard All 8 hours 48 hours Auto-Response Templates Common Issue Responses Ticket Management Macro Library Bulk Operations SLA Management SLA Policies SLA Dashboard AI-Powered Features Sentiment Analysis Intent Detection Integration Workflows Slack Integration JIRA Integration Analytics & Reporting Key Metrics Best Practices 1. Quick First Response: Acknowledge tickets quickly, even if resolution takes longer 2. Use Macros Wisely: Personalize templated responses 3. Tag Consistently: Enable better routing and reporting 4. Monitor SLAs: Set up alerts before breaches 5. Capture Feedback: Send CSAT surveys after resolution 6. Regular Training: Update agents on common issues
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills claude-office-skills/zendesk-automation