Agent skill · business finance · claude-office-skills
subscription-management
SaaS subscription lifecycle management - billing, upgrades, downgrades, churn prevention, and revenue optimization
Why this skill is useful
Provides specific workflows and automation strategies for managing SaaS subscription lifecycles that the AI wouldn't reliably generate on its own.
What it needs
Requires chargebee, paddle, stripe account access. About 6k tokens when loaded. Last updated 2026-01-31. 363 stars on the source repository.
What this skill does
Subscription Management Comprehensive SaaS subscription lifecycle management including billing operations, upgrade/downgrade flows, churn prevention strategies, and revenue optimization. Overview This skill covers: Subscription lifecycle management Pricing and packaging strategies Upgrade/downgrade workflows Churn prevention automation Billing operations and dunning --- Subscription Lifecycle Lifecycle Stages Stage Definitions --- Pricing & Packaging Pricing Strategy Template Value Metrics --- Upgrade/Downgrade Flows Upgrade Automation Downgrade Prevention --- Churn Prevention Health Scoring Dunning Management --- Revenue Operations Billing Automation Reporting Dashboard --- Output Example Request: "Create a churn prevention workflow for a SaaS product" Output: yaml triggers: criticalalert: # Health < 40 immediate: slackalerttocsm sameday: schedulecall email: "We noticed you haven't logged in..." offer: freetrainingsession usagedrop: # >50% decrease email: "Everything okay?" inapp: helpresources csmtask: checkincall supportescalation: # Negative sentiment flag: atrisk csmnotification: withcontext executiveapology: ifmajorissue Day 1: Automated email "Hi {name}, we noticed {Product} usage is down. Everything okay? Here are 3 quick wins to get value fast:" Day 3: In-app message "Need help? Book a free 15-min session with our team." Day 7: CSM call Agenda: Understand blockers, offer solutions Day 14: Manager escalation If no response, escalate internally Hour 0: Retry payment automatically Hour 1: Email with update link Day 3: Second email + SMS Day 7: CSM call for high-value accounts Day 14: Final warning Day 21: Suspend (preserve data 90 days) --- Subscription Management Skill - Part of Claude Office Skills
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills claude-office-skills/subscription-management