Agent skill · marketing growth · claude-office-skills
Intercom Automation
Automate Intercom customer messaging, support workflows, user engagement, and product tours
Why this skill is useful
Adds specific automation rules and user segmentation patterns for Intercom that the AI wouldn't reliably generate on its own.
What it needs
Requires intercom account access. About 5k tokens when loaded. Last updated 2026-01-31. 363 stars on the source repository.
What this skill does
Intercom Automation Comprehensive skill for automating Intercom customer communication and support workflows. Core Workflows 1. Conversation Flow 2. Automation Rules User Segmentation Segment Definitions Dynamic Attributes Messaging Campaigns Onboarding Series Product Tours Support Workflows Conversation Routing Bot Responses Analytics & Reporting Conversation Metrics Engagement Dashboard Integration Workflows CRM Sync Slack Integration API Examples Create or Update User Best Practices 1. Personalize Messages: Use user attributes 2. Time Appropriately: Consider user timezone 3. Don't Over-Message: Respect frequency limits 4. Bot + Human: Know when to escalate 5. Track Everything: Measure message effectiveness 6. Segment Thoughtfully: Target the right users 7. A/B Test: Optimize message content 8. Quick Resolution: Minimize response time
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills claude-office-skills/intercom-automation