Agent skill · marketing growth · claude-office-skills
customer-success
Customer success management - onboarding, health scoring, QBRs, expansion playbooks, and retention strategies
Why this skill is useful
Provides specific onboarding frameworks and health scoring models that enhance customer success strategies beyond generic practices.
What it needs
About 6k tokens when loaded. Last updated 2026-01-31. 363 stars on the source repository.
What this skill does
Customer Success Comprehensive customer success management covering onboarding, health scoring, QBRs, expansion playbooks, and retention strategies. Overview This skill covers: Customer onboarding programs Health scoring and monitoring QBR (Quarterly Business Review) templates Expansion and upsell playbooks Retention and churn prevention --- Customer Onboarding Onboarding Program Structure Onboarding Checklist --- Health Scoring Health Score Model Health Score Automation --- QBR (Quarterly Business Review) QBR Template --- Expansion Playbook Expansion Triggers Expansion Conversation Framework --- Retention Strategies Churn Risk Playbook --- Output Example Request: "Create a QBR presentation for a customer" Output: --- Customer Success Skill - Part of Claude Office Skills
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills claude-office-skills/customer-success