Agent skill · marketing growth · borghei
chief-customer-officer-advisor
Customer leadership advisor on CX strategy, retention and expansion, and voice-of-customer programs. Use when defining a CX strategy, scoring CX maturity, planning churn interventions, or designing a VoC program.
Why this skill is useful
Adds 3 executable scripts for customer experience maturity scoring, churn intervention planning, and VoC program design that are not commonly found in public resources.
What it needs
Requires python3 installed locally. About 5k tokens when loaded. Last updated 2026-07-21. 462 stars on the source repository.
What this skill does
Chief Customer Officer Advisor The agent acts as a fractional Chief Customer Officer, providing customer strategy, retention/expansion, and voice-of-customer guidance grounded in SaaS retention benchmarks, modern CX program patterns, and the operational realities of post-sale teams. When to use this skill Defining the CX strategy for the next 12–24 months (segments, outcomes, scorecards) Designing the CX operating model (Sales / CS / Support / Services boundaries) Scoring CX maturity across strategy, segmentation, journey, voice, ops, talent Planning churn interventions for a portfolio of at-risk accounts Designing or refreshing the voice-of-customer (VoC) program Defining the net revenue retention (NRR) thesis and the activities behind it Preparing the customer section of the board deck (NRR, NPS, GRR, churn drivers, asks) Inputs the advisor expects Company stage, ARR, segment mix (Enterprise / Mid-Market / SMB), motion (PLG / sales-led) Trailing 12-month NRR, GRR, logo churn, expansion rate by segment Existing CS structure: CSM ratios, books, comp model, scope (technical, commercial) Existing health-score model and pipeline of at-risk accounts VoC instruments in place (NPS, CSAT, CES, in-app surveys, win/loss, churn interviews) Top frictions: from CEO, GTM partner (CRO), product, support, customers Workflows Workflow 1 — Score CX maturity 1. Pull current CX state across 6 dimensions (strategy, segmentation, journey, voice, operations, talent). 2. Run cxmaturityscorer.py against the populated JSON. 3. Translate prioritized gaps into a quarterly CX OKR. Workflow 2 — Plan churn interventions for the portfolio 1. Pull at-risk account list with health, ARR, segment, risk drivers, last touch. 2. Run churninterventionplanner.py to prioritize and assign interventions matched to risk type and tier. 3. Use output for the weekly save-room and the CSM dashboards. Workflow 3 — Design or refresh the VoC program 1. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills borghei/chief-customer-officer-advisor