Agent skill · research science · anthropics
customer-research
Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response.
Why this skill is useful
Provides structured synthesis of multi-source research findings that the AI wouldn't reliably generate on its own.
What it needs
About 6k tokens when loaded. Last updated 2026-08-07. 23,345 stars on the source repository.
What this skill does
/customer-research If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md. Multi-source research on a customer question, product topic, or account-related inquiry. Synthesizes findings from all available sources with clear attribution and confidence scoring. Usage Workflow 1. Parse the Research Request Identify what type of research is needed: Customer question: Something a customer has asked that needs an answer (e.g., "Does our product support SSO with Okta?") Issue investigation: Background on a reported problem (e.g., "Has this bug been reported before? What's the known workaround?") Account context: History with a specific customer (e.g., "What did we tell Acme Corp last time they asked about this?") Topic research: General topic relevant to support work (e.g., "Best practices for webhook retry logic") Before searching, clarify what you're actually trying to find: Is this a factual question with a definitive answer? Is this a contextual question requiring multiple perspectives? Is this an exploratory question where the scope is still being defined? Who is the audience for the answer (internal team, customer, leadership)? 2. Search Available Sources Search systematically through the source tiers below, adapting to what is connected. Don't stop at the first result — cross-reference across sources. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills anthropics/customer-research