Agent skill · marketing growth · anthropics
customer-pulse-check
Synthesizes themes from PayPal disputes, HubSpot tickets, and review exports into a top-3 fixable issues list with drafted response templates. Accepts optional since-date argument.
Why this skill is useful
Adds a structured workflow for synthesizing customer feedback into actionable insights and response templates, which the AI wouldn't generate on its own.
What it needs
Requires hubspot, paypal account access. About 2k tokens when loaded. Last updated 2026-08-07. 23,345 stars on the source repository.
What this skill does
Run the customer voice synthesis. Pull feedback signals from all connected sources, identify the themes that are actually fixable, and produce drafted responses the owner can review and send. Parse arguments: --since (default: last 30 days) — start date YYYY-MM-DD for the lookback window Step 1 — Gather feedback signals Using the customer-pulse skill workflow: 1. Pull PayPal disputes and chargebacks for the period: reason codes, amounts, resolution status. 2. Pull HubSpot support tickets and conversation notes for the period. 3. If review export files are available (Google Reviews CSV, Yelp export, etc.) in Files: read and parse them. 4. Count total signals per source. Step 2 — Theme extraction Cluster all signals into recurring themes. For each theme: Count how many signals mention it Classify: Product quality / Delivery / Billing / Communication / Expectation mismatch / Other Rate impact: 🔴 High (revenue risk, churn) / 🟡 Medium / 🟢 Low Step 3 — Top-3 fixable issues Using the ticket-deflector skill workflow: Select the top 3 themes by: frequency × impact rating. For each: 1. State the issue in one sentence 2. Explain the root cause (where evident) 3. Suggest a specific operational fix 4. Draft a customer response template Response template format: Step 4 — Summary table Format the output as: Connector failures Run with whatever sources are connected — this command degrades gracefully. If PayPal is missing, skip dispute data and note "PayPal not connected — dispute data skipped." If HubSpot is missing, skip ticket data and note it. If no sources are connected at all, stop and tell the owner: "No feedback sources connected. Connect at least one of PayPal, HubSpot, or upload a review export CSV." Approval gates Never send response emails automatically. Present drafts for owner review only. Never close HubSpot tickets or resolve PayPal disputes without explicit owner confirmation. Never include customer PII in the summary — use first name + last initial only. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills anthropics/customer-pulse-check