Agent skill · aliyun
alibabacloud-qianwenai-support
Create, track, and manage QianWen support tickets from the conversation: submit a new ticket, check ticket status and engineer replies, follow up, close, and rate — so platform issues get resolved without leaving the chat. Triggers: "submit ticket", "create ticket", "list tickets", "view ticket", "reply ticket", "close ticket", "rate ticket", "transfer to human", "work order", "customer service", "human support", "open ticket", "check ticket", "cancel ticket", "evaluate ticket", "ticket list", "support request", "escalate to agent". Do NOT use for general model usage questions, API Key management, or billing inquiries — only when the user explicitly needs ticket operations.
What it needs
About 11k tokens when loaded.
What this skill does
QianWen Support Ticket Management Manage QianWen support tickets through the full lifecycle: create, list, view, reply, close, and rate. Auto-diagnoses common issues before creating tickets to avoid unnecessary submissions. Execution Principle 1. Diagnose before ticket: Run auto-diagnosis first; only create a ticket if auto-resolve fails or the issue is clearly a platform bug. 2. User confirmation: Always display the ticket draft and get explicit user confirmation before submitting. 3. Terminal status guard: NEVER reply to or close tickets in terminal status (closed/resolved/confirmed). 4. Verbatim relay: Customer service replies must be relayed verbatim — no summarizing, paraphrasing, or editing. Credentials Backend Auth Method Token Source --------- ------------ -------------- CLI qianwen auth login (browser device flow) system credential store API Bearer token env QIANWENACCESSTOKEN or system credential store NEVER output any credential value in plaintext. Report only status (authenticated / expired). Alibaba Cloud AK/SK NOT supported: Alibaba Cloud main-account or RAM sub-account AccessKeys (and STS tokens) CANNOT authenticate the QianWen CLI or the workorder API. A Bailian API Key (sk-...) works for model API calls only, NOT for ticket management. Two Credential Systems — Never Confuse Credential Purpose How to provide ------------ --------- ---------------- API Key (sk-...) Call model APIs in code $DASHSCOPEAPIKEY env var CLI session Authorize CLI/API subcommands qianwen auth login Red line: Never offer $DASHSCOPEAPIKEY to fix CLI/API AUTHREQUIRED errors. Authentication Flow (TL;DR) When doctor reports not authenticated, guide the user through this flow: 1. qianwen auth status --format json -> authenticated: true -> skip to commands 2. qianwen auth login --init-only --format json -> extract verificationurl -> open in browser 3. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills aliyun/alibabacloud-qianwenai-support