Agent skill · marketing growth · alirezarezvani
customer-success-manager
Use when reviewing customer accounts for health, churn risk or expansion. Scores health with health_score_calculator.py, churn with churn_risk_analyzer.py and upsell with expansion_opportunity_scorer.py.
Why this skill is useful
Adds three executable Python CLI tools for customer health scoring, churn risk analysis, and expansion opportunity identification that provide deterministic outputs not available in public knowledge.
What it needs
Requires python installed locally. About 4k tokens when loaded. Last updated 2026-08-05. 23,939 stars on the source repository.
What this skill does
Customer Success Manager Production-grade customer success analytics with multi-dimensional health scoring, churn risk prediction, and expansion opportunity identification. Three Python CLI tools provide deterministic, repeatable analysis using standard library only -- no external dependencies, no API calls, no ML models. --- Table of Contents Input Requirements Output Formats How to Use Scripts Reference Guides Templates Best Practices Limitations --- Input Requirements All scripts accept a JSON file as positional input argument. See assets/samplecustomerdata.json for complete schema examples and sample data. Health Score Calculator Required fields per customer object: customerid, name, segment, arr, and nested objects usage (loginfrequency, featureadoption, daumauratio), engagement (supportticketvolume, meetingattendance, npsscore, csatscore), support (opentickets, escalationrate, avgresolutionhours), relationship (executivesponsorengagement, multithreadingdepth, renewalsentiment), and previousperiod scores for trend analysis. Churn Risk Analyzer Required fields per customer object: customerid, name, segment, arr, contractenddate, and nested objects usagedecline, engagementdrop, supportissues, relationshipsignals, and commercialfactors. Expansion Opportunity Scorer Required fields per customer object: customerid, name, segment, arr, and nested objects contract (licensedseats, activeseats, plantier, availabletiers), productusage (per-module adoption flags and usage percentages), and departments (current and potential). …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills alirezarezvani/customer-success-manager--d5cd1b