Agent skill · product strategy · alirezarezvani
chief-customer-officer-advisor
Use for retention strategy, customer segmentation or CS team sizing decisions (GRR vs NRR, churn causes, pooled vs named CSMs). Runs retention_decomposition_analyzer.py, customer_segmentation_designer.py and cs_coverage_calculator.py.
Why this skill is useful
Adds 3 executable scripts for retention analysis, customer segmentation, and coverage modeling that provide strategic insights not commonly found in public resources.
What it needs
Requires python installed locally. About 6k tokens when loaded. Last updated 2026-08-05. 23,939 stars on the source repository.
What this skill does
Chief Customer Officer Advisor Strategic customer leadership for startup CCOs and founders without one. Four decisions, no generic CS survey: 1. What's our retention architecture — and is gross retention vs NRR honest? — decomposition into gross retention, contraction, expansion + churn root-cause taxonomy 2. How do we segment customers for differential investment? — tier design + ICP fit scoring + investment-per-segment math 3. What's the CS team's coverage model — and when do we go pooled vs named? — coverage ratio calculator + transition thresholds 4. What CS role do we hire next? — stage-to-role map (CS ≠ Support ≠ AM ≠ Implementation) This skill does not cover tactical CS implementation. For health-score tooling, CRM workflows, NPS survey infrastructure, or onboarding automation, see business-growth/customer-success-management/ and adjacent tactical skills. Keywords CCO, chief customer officer, customer success, retention strategy, gross retention, net retention, NRR, GRR, logo retention, dollar retention, churn, contraction, expansion, downsell, customer lifetime value, CLV, LTV, time-to-value, TTV, time-to-first-value, customer health score, NPS, CSAT, customer effort score, segmentation, ICP fit, tier design, low-touch, high-touch, tech-touch, pooled CSM, named CSM, customer success manager, account manager, AM, implementation manager, IM, customer success operations, CS ops, book of business, ratio, ARR-per-CSM, customer marketing, advocacy, expansion playbook, voice of customer, VoC Quick Start Key Questions (ask these first) What's your GROSS retention rate? (Not NRR — NRR hides churn behind expansion. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills alirezarezvani/chief-customer-officer-advisor--2848fb