Agent skill · writing content · aiskillstore
journey-map
Create customer journey maps for user flows and workflows. Use when the user asks to "map the journey", "analyze user flow", "document the workflow", "trace the path", or needs to understand end-to-end user experiences.
Why this skill is useful
Provides structured templates and methodologies for mapping customer journeys that the AI wouldn't generate reliably on its own.
What it needs
About 2k tokens when loaded. Last updated 2026-08-07. 405 stars on the source repository.
What this skill does
Journey Mapping Skill Map customer journeys to understand end-to-end user experiences, identify pain points, and discover opportunities for improvement. When to Use Designing new features or flows Understanding existing user paths Identifying friction points Planning improvements Stakeholder communication Onboarding design Journey Map Components 1. User Context Persona: Who is the user? Goal: What are they trying to accomplish? Trigger: What initiated this journey? Success: How do they know they've succeeded? 2. Journey Phases Typical phases to map: Phase Description ------- ------------- Awareness User realizes they need something Consideration User evaluates options Decision User commits to action Action User completes the task Retention User returns or continues 3. Touchpoint Analysis For each step, document: Action: What the user does Interface: What they interact with Thought: What they're thinking Emotion: How they feel (frustrated, confident, confused) Pain Point: What causes friction Opportunity: How to improve 4. Emotion Curve Map emotional state through the journey: Output Format Common Journeys for LogiDocs Certify 1. First-Time User Onboarding 2. Upload Supplier Certificate 3. Create Product Checklist 4. Prepare for Audit 5. Track Expiring Documents 6. Invite Team Member 7. Generate Compliance Report Integration Works best with: ux-expert agent for journey analysis ux-audit skill for touchpoint evaluation Persona testing agents for validation
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills aiskillstore/journey-map