Agent skill · marketing growth · aiskillstore
freshdesk-automation
Automate Freshdesk helpdesk operations including tickets, contacts, companies, notes, and replies via Rube MCP (Composio). Always search tools first for current schemas.
Why this skill is useful
Provides specific automation workflows and commands for managing Freshdesk operations that the AI wouldn't reliably generate on its own.
What it needs
Requires freshdesk account access. About 6k tokens when loaded. Last updated 2026-08-07. 405 stars on the source repository.
What this skill does
Freshdesk Automation via Rube MCP Automate Freshdesk customer support workflows including ticket management, contact and company operations, notes, replies, and ticket search through Composio's Freshdesk toolkit. Prerequisites Rube MCP must be connected (RUBESEARCHTOOLS available) Active Freshdesk connection via RUBEMANAGECONNECTIONS with toolkit freshdesk Always call RUBESEARCHTOOLS first to get current tool schemas Setup Get Rube MCP: Add https://rube.app/mcp as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works. 1. Verify Rube MCP is available by confirming RUBESEARCHTOOLS responds 2. Call RUBEMANAGECONNECTIONS with toolkit freshdesk 3. If connection is not ACTIVE, follow the returned auth link to complete Freshdesk authentication 4. Confirm connection status shows ACTIVE before running any workflows Core Workflows 1. Create and Manage Tickets When to use: User wants to create a new support ticket, update an existing ticket, or view ticket details. Tool sequence: 1. FRESHDESKSEARCHCONTACTS - Find requester by email to get requesterid [Optional] 2. FRESHDESKLISTTICKETFIELDS - Check available custom fields and statuses [Optional] 3. FRESHDESKCREATETICKET - Create a new ticket with subject, description, requester info [Required] 4. FRESHDESKUPDATETICKET - Modify ticket status, priority, assignee, or other fields [Optional] 5. …
How to use it
Reference it in AdaL, Claude Code, Cursor or any coding agent — nothing to install:
@skills aiskillstore/freshdesk-automation